FAQ

Have questions?

In which regions does LiefoHeld operate?

LiefoHeld operates throughout Germany. Our last-mile deliveries currently focus on major cities like Berlin, Hamburg, Munich, and Frankfurt. Heavy transport escort services are available nationwide.

How can I contact LiefoHeld?

You can reach us by email at info@liefoheld.com or via our contact form on the website. For urgent inquiries, we are also available by phone.

Is my shipment insured?

Yes, all transports and deliveries are covered by our business liability insurance. For heavy transports, we also offer extended insurance options.

What payment methods does LiefoHeld accept?

We work on an invoice basis with our business partners. Payment terms are individually agreed upon in the framework contract. Prepayment is also possible for individual orders.

How does a last-mile delivery work?

After order receipt, the nearest available courier is assigned. You receive a confirmation with the estimated delivery time. The entire delivery process can be tracked in real time.

How fast is the delivery?

The average delivery time for last-mile orders is 30–45 minutes within the city area. Express deliveries are also possible in shorter times depending on availability.

What permits do I need for a heavy transport?

The required permits depend on the size, weight, and route of the transport. We take care of obtaining all necessary permits from the relevant authorities — you don't have to worry about anything.

What vehicle types can be escorted?

We escort all types of heavy and oversized transports: low-loaders, heavy-duty trucks, mobile cranes, and special transporters. Our BF3 escort vehicles are equipped for all transport classes.